01Who we are
These terms apply to bookings for the PK Test Zone Cruise aboard MS Test Zone Pioneer, operated by Pacific Key Travel Ltd, a company registered in Malta under number C 98765, with its registered office at 45 Triq il-Kbira, Valletta VLT 1111, Malta. “We”, “us” and “our” mean Pacific Key Travel Ltd.
Email: [email protected]. Phone: +356 2123 4567. Our managers work 09:00–17:30 CET (Malta time).
02How booking works
- Sending the form on the tickets page is a request, not a booking, and no payment is taken on this website.
- A manager contacts you to confirm availability, cabin, departure and the names of all guests.
- A booking is made when we confirm it to you in writing and receive your first payment under section 05: the full price (option A) or the 30% deposit (option B).
- The guest who sends the request must be 18 or older and accepts these terms for everyone in the booking.
03Tickets and prices
Prices are fixed, per person, in USD, and the same for both departures (3 April 2027 and 7 August 2027).
- Cruise ticket: inside $599, ocean view $749, balcony $949. No access to the onboard casino.
- Cruise + casino ticket (18+): inside $728, ocean view $878, balcony $1,078. This is the cruise price plus $129 per person for onboard casino access.
Included in both tickets: cabin accommodation for the 7-night voyage, meals according to the programme, basic transfers where stated in your booking confirmation, port fees, 5 hotel nights at the partner hotels (Monaco 2, Barcelona 2, Valencia 1) and access to all game zones on board.
Not included (extra): shore excursions, extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.
04Casino ticket rules
- Casino tickets are only for adults aged 18 or older. Photo ID is checked at boarding and at every casino entry. If a guest cannot prove they are 18+, casino access is refused. If age cannot be proved or casino entry is refused, the casino fee ($129 per person) is refunded in full within 5 working days.
- Only 100 casino tickets are sold per sailing, and up to 70 guests can be in the casino at one time.
- Casino tickets are not sold on board, and a cruise ticket cannot be upgraded during the voyage.
- The casino pass is personal and cannot be transferred. The casino may refuse entry or ask a guest to leave.
- Any guest can ask to be excluded from the onboard casino at any time. See the responsible gaming page.
- Partner hotel casinos are run by the hotels and open to all passengers aged 18+ with valid ID. Their own rules apply.
05Payment
- Payment methods: bank card (Visa, Mastercard) or bank transfer. In some cases PayPal, Apple Pay or Google Pay are also accepted.
- You can choose one of two payment options:
- Option A: full payment within 3 working days after booking.
- Option B: a 30% deposit at booking, and the balance 30 days before departure.
- For bookings made less than 30 days before departure, only option A applies.
- The manager sends payment instructions only after confirming your booking. We never ask for card details through this website.
06Cancellation and changes by you
Cancel in writing to your manager or to [email protected]. The date we receive your message counts.
- More than 60 days before departure: full refund minus a 5% administration fee.
- 30 to 60 days before departure: we retain 30% of the price.
- Less than 30 days before departure: we retain 70% to 100% of the price.
- Name changes: passenger name changes are possible up to 14 days before departure. Fee: €35 plus any fare difference, if applicable. After this deadline, a name change is treated as a cancellation and a new booking. A name change is only possible for a person of the same age group and the same ticket category.
07Cancellation or changes by us
If we cancel the cruise, or make a material change to the route through our own fault, we offer you either an alternative cruise of equal value or a full refund within 14 days. No compensation above the amount you paid is provided, unless the consumer law of your country requires it.
We may also need to change port times, the itinerary or hotels for safety, weather or port authority instructions. We will tell you as soon as we can.
08Passports and visas
- Every passenger needs a valid passport that expires no earlier than 6 months after the return date.
- Passengers arrange their own visas, entry permits and other travel documents.
- We are not liable if entry is refused because documents are missing.
- Check the current entry requirements for France, Monaco and Spain on the official websites of their consulates, no later than 30 days before departure.
- The name on the booking must match the passport.
09On board and at the hotels
Guests must follow the ship's house rules, the crew's instructions and the partner hotels' rules.
10Liability
We are not liable for indirect losses, lost profit or moral damage. Our liability is limited to the amount you paid for the specific booking, except in cases of intent or gross negligence.
11Complaints and governing law
Send complaints to [email protected]. These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction.
12Privacy
How we handle your details is explained in the privacy policy.